Checkout
Ordering Information
I want to set up an account with Quality Medical Supplies. How can I do so?
I don't have a Quality Medical Supplies account. Can I still place an order on your web site?
I buy with a purchase order. Does Quality Medical Supplies accept purchase orders?
I'm outside of the United States. Can I still order through the Quality Medical Supplies Web Site?
Are certain states not allowed to order from Quality Medical Supplies?
Shipping
When I place an order through the Quality Medical Supplies Web Site, how does my order get shipped to the correct location?
Can I override my Ship-To location and direct my order to arrive at a different address?
How do I track my order status?
Payment Information
What payment methods are available on the Quality Medical Supplies website?
Billing Information
Is the total price calculated on the screen the same as what will appear on my invoice?
Does Quality Medical Supplies accept Medicare or insurance payments?
Returns
How do I return a product?
Is there a time limit on returns?
Can I return hazardous materials?
Which products are returnable?
Does Quality Medical Supplies have a Freight Claim Policy in force?
Getting in touch with Quality Medical Supplies
Is there a phone number I can call for help?
Can I email my questions?
Ordering Information
Q. I want to set up an account with Quality Medical Supplies. How can I do that?
A. To establish a valid Quality Medical Supplies account, select the "Create New Account" link. Follow the multi-step account creation schema and choose the type of account you would like to create. Registration takes only a few minutes, and you will need to supply your billing, payment, and shipping information, as well as create your unique user name and password. Once your account number is validated, your order will be processed. On subsequent visits, you can log on with your user name and password for immediate access. Depending upon the type of account you would like to create, i.e. physician, or laboratory, additional information may be requested in the form of fax or hardcopy. State and Federal regulations prohibit the sale of some items such as tens units, electro-stimulation equipment, and saline from being sold without proper documentation. If you have questions, call a Quality Medical Supplies Customer Service Representative at 702.870.6337 for assistance. Once Quality Medical Supplies validates your account, your purchase requests will be released.
Q. I don't have a Quality Medical Supplies account number. Can I still place an order on your web site?A. Yes. Even if you don't have an account with Quality Medical Supplies, you may still place an order with Quality Medical Supplies by paying via credit card. When you log on to the Quality Medical Supplies web site, you may browse the catalog and build a shopping cart. However, before the Quality Medical Supplies ordering system accepts your order, you will be asked to create an account or you may check out without an account. Here you must specify your shipping and payment information. Once this form is submitted, your order is released to a Quality Medical Supplies Customer Service Representative who will process your request on the same day.
Q. I buy with a purchase order. Does Quality Medical Supplies accept purchase orders?A. No. We do not accept any purchase orders. We only accept payment via credit card or bank wire.
Q. I'm outside of the United States. Can I still order through the Quality Medical Supplies Web Site?A. No. Ordering through the Quality Medical Supplies Web Site is limited to U.S. customers. International visitors with large order requests (over $10,000) are welcome to browse the catalog and place a quote request over the phone or email. We will only ship the requested items to a location inside the United States and payment must be made via a U.S. credit card or bank wire. A Quality Medical Supplies customer service representative can be contacted at 702.870.6337 to further assist you.
Q. Are certain states not allowed to order from Quality Medical Supplies?A.Yes. Quality Medical Supplies will not ship products to residents of Puerto Rico; this is due to various state legislation issues.
Shipping
Q. When I place an order through the Quality Medical Supplies Web Site, how does my order get shipped to the correct location?
A. We ship to the address listed in the Ship-To section of your Quality Medical Supplies account profile. If you do not have an account, the information provided in the Ship-To section during checkout determines your shipping location.
Q. Can I override my Ship-To location and direct my order to arrive at a different address?A. Yes. You may call 1-877-633-7759 and press option 1, and speak with a Quality Medical Supplies representative. Ask the representative to fax or email you the AVS (Address Verification System) over-ride agreement form. If you are requesting that an order be shipped to an address that is not the billing address for the credit card, the AVS (Address Verification System) over-ride agreement form will need to be signed and notarized by the card holder. You must complete the form as directed and fax the form back to us at 702-804-7662. The AVS (Address Verification System) over-ride agreement form only needs to be completed once and will be kept on file. The AVS (Address Verification System) over-ride agreement form will then be used as address verification proof for all orders that are placed by your entity with Quality Medical Supplies. The AVS (Address Verification System) over-ride agreement form will allow you to ship to an address that is not the billing address for the credit card. Your billing address will be used for verification purposes and your shipping address will be permitted to differ from the billing address.
Q. How do I track my order status?A. Tracking numbers and backorder details are emailed to the email address provided, the day following shipment. If you did not receive the status details to your email, please make sure that the email address provided is correct and that you are not using a spam blocker service. If you are using a spam blocker service please add: customerservice@qualitymedicalsupplies.com so that you may receive your invoice, tracking number and backorder status.
Payment Information
Q. What payment methods are available through the Quality Medical Supplies Web Site?
A. Our system supports payment by credit card and electronic bank wire. Registered users may arrange for payment by MasterCard, Visa, Discover and American Express credit cards or submit an electronic bank wire for invoice payment.
Billing Information
Q. Is the total price calculated on the screen the same as what will appear on my invoice?
A. The total price column adds estimated tax, freight, and handling charges, as well as contract price (if available). The actual total price to be reconciled may vary if purchasing through contractual methods, or if the order is to be shipped via expedited shipping. For exact amounts, call your Quality Medical Supplies Customer Service Representative at 702.870.6337 or Toll Free 1-877-633(MED)-7759(SPLY).
Q. Does Quality Medical Supplies accept Medicare or insurance payments?A. No. Quality Medical Supplies does not accept any 3rd party billing methods. Our customers must pay via credit card or bank wire for their products. Customers may then submit their invoice as proof of payment for their goods to their respective insurance provider. Quality Medical Supplies makes no guarantees that the items the customer purchases are subject to reimbursement.
Returns
Q. How do I return a product?
A. Before returning any item, call 702.870.6337 to obtain a Return Authorization Number and be sure to write this number on the outside of the brown shipping box that you received. Do not write on the actual product packages, as they need to be re-sold. Returns made without a Return Authorization Number will be returned collect to the sender. Ship to our return location which is provided to the customer at the time of return authorization number issuance. After speaking with a customer service representative via phone or email, you will be notified by email the address and the return authorization number to send your returns to.
Q. Is there a time limit on returns?A. Returns must be received within 30 days of order placement. Refunds will not be issued for items returned after 30 days from order placement. We require that the customer pre-pay all return shipping costs, unless there was error on the part of Quality Medical Supplies. If Quality Medical Supplies did commit an error on your shipment, the incorrectly shipped items will be picked up from your location free of charge by UPS. CODs for return shipments will not be accepted. All returned items must be returned to Quality Medical Supplies in boxes with clearly marked return authorization numbers, if a return authorization number is not present; Quality Medical Supplies will refuse delivery and the package will be returned to the sender. Credit cannot be provided without a return authorization number.
Q. Can I return hazardous materials?A. Return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements.
Q. Which products are returnable?A. Quality Medical Supplies will provide full refund credit for the following, provided the items are in new, un-used, and resaleable condition: Products not supplied in accordance with your order (You did not order the item number(s) that you received); or incorrectly ordered items by the customer (You ordered the wrong code). Items that are subject to a 30 day defective item replacement warranty include: special order products, defective items, products obtained via discounted quote, discontinued products; products that have been personalized or customized; items supplied to the customer as an accommodation or a quote, including without limitation, third-party purchases; items not purchased from Quality Medical Supplies; refrigerated or temperature-controlled products; products that are outdated, shelf-worn, or used and therefore unsuitable for return to stock and resale as new; reagents, diagnostics, or chemicals that have been opened; broken thermometers or any materials containing free mercury. (Note: Quality Medical Supplies cannot arrange for the treatment or disposal of mercury.) Once the returned items are received at our return location, the customer will be credited for the purchase price of the returned items only if applicable, the shipping fee of $8.50 is non-refundable. Orders that were shipped via free shipping, orders over $100.00 are also subject to the $8.50 non-refundable shipping fee. Orders that are returned after 30 days will be returned to the sender and will be charged a $20 return shipping fee.
Q. Does Quality Medical Supplies have a Freight Claim Policy in force?A. Yes. We take great care in packing your order; however, occasional damage or shortages are unavoidable. As soon as you receive a Quality Medical Supplies shipment, carefully unpack and inspect it. If you find damages or shortages: do not accept the shipment until the carrier's driver makes a damage notation on your delivery receipt or freight bill; immediately request that the carrier's inspector make an inspection. If the inspector does not comply with your request, prepare an affidavit that you notified the carrier's inspector on a certain date and the inspector failed to make the inspection; keep all containers and packing material for the inspection. If you later discover concealed damage, you must request an inspection within 7 days of delivery.
Getting in touch with Quality Medical Supplies
Q. Is there a phone number I can call for help?
A. For sales and product information, between the hours of 7 AM - 3:30 PM PST, Monday - Friday, please call 702.870.6337 or Toll Free 1-877-633(MED)-7759(SPLY)
Q. Can I email my questions?A. Yes! For product information and sales-related questions, send your message to customerservice@qualitymedicalsupplies.com.
For technical questions regarding the use of this site, send your message to: techsupport@qualitymedicalsupplies.com. You may also use our contact form to request assistance.
