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General Account & Ordering Information
- I want to set up an account with Quality Medical Supplies, how can I do so?
- I already have a Quality Medical Supplies account number, can I place an order on your website?
- I don't have a Quality Medical Supplies account, can I still place an order on your website?
- Are certain US states or US territories not allowed to order from Quality Medical Supplies?
- I am outside of the United States; can I still setup an account with Quality Medical Supplies?
- The charge on my credit card or debit card says
yet I ordered from Quality Medical Supplies? How can I get in contact with the Quality Medical Supplies, which I placed the order with for support and re-ordering?
- I buy using a purchase order. Does Quality Medical Supplies accept purchase orders?
- How can I obtain a Quality Medical Supplies credit application and commercial account signup packet?
- How can I request a Quality Medical Supplies print catalog?
- How do I join the mailing list for promotions & special offers?
Shipping Information
- What are the shipping fees for standard UPS or USPS ground shipped orders?
- What shipping options are available to Quality Medical Supplies customers?
- When will my order be shipped?
- Does Quality Medical Supplies provide an estimated shipping time in transit map online?
- When I place an order through the Quality Medical Supplies Web Site, how does my order get shipped to the correct location?
- Can I override my Ship-To location and direct my order to arrive at a different address?
- How do I track my order status?
- Does Quality Medical Supplies exclude certain items from the free shipping policy?
Payment & Billing Information
- What methods of payment does Quality Medical Supplies accept?
- Does Quality Medical Supplies accept purchase orders?
- Does Quality Medical Supplies accept Medicare or other insurance payments?
- Is the total price shown on the order confirmation page, the same as what will appear on my account statement?
- The charge on my credit card or debit card says yet I ordered from Quality Medical Supplies? How can I get in contact with the Quality Medical Supplies, which I placed the order with for support and re-ordering?
Medicare, Medicaid & Insurance Payment Information
- Does Quality Medical Supplies accept Medicare for payment?
- Does Quality Medical Supplies accept Medicaid for payment?
Product Information & Product Requests
- Request MSDS sheets or specific product information?
- Does Quality Medical Supplies provide information concerning recalled products?
- Not finding an item in our inventory that you would like to purchase? Use this form to submit an inventory addition request.
- Not finding a manufacturer's products in our inventory, that you would like to purchase? Use this form to submit a manufacturer product line addition request.
Return Information & Return Requests
- How do I return a product to Quality Medical Supplies?
- Which products are returnable?
- Is there a time limit on returns?
- Can I return hazardous materials?
- Does Quality Medical Supplies have a Freight Claim Policy in force?
- Request product repair for an item received more than 30 days prior?
Getting in touch with Quality Medical Supplies
- Is there a phone number that I can call for help?
- Can I email my questions or comments to Quality Medical Supplies?
- Can I print mail my questions or comments to Quality Medical Supplies?
- How can I request that a field sales representative visit my business?
- How does a customer or patient submit a grievance, complaint or concern to Quality Medical Supplies?
General Account & Ordering Information
Q. I want to set up an account with Quality Medical Supplies, how can I do so?
A. To establish a valid Quality Medical Supplies customer account, please click on the click on the create an account link which is located on the Quality Medical Supplies website www.qualitymedicalsupplies.com and then select your login and password and enter the billing address for the account, which you are trying to create. Registration can be done in less than 2 minutes... If you prefer to order from Quality Medical Supplies over the telephone you may do so by dialing 1-877-633-7759 and speaking with a Quality Medical Supplies representative.
For residential customers (non-commercial accounts) registration takes only a few minutes, and you will be provided with a Quality Medical Supplies customer account after completing a brief customer account signup process. On the Quality Medical Supplies website www.qualitymedicalsupplies.com the residential customer will provide the following: shipping information, billing information, payment information, and they will create their unique username and password to use when accessing the www.qualitymedicalsupplies.com website.
For all commercial accounts, wholesalers, re-sellers or other “open term” payment accounts the customer will be required to complete a credit application and commercial account signup packet which is available from the Quality Medical Supplies sales department. The credit application and commercial account signup packet must be completed by an authorized officer of the company. The completed credit application and commercial account signup packet may be faxed to 1-866-600-3504 or a hard copy may be mailed. After your account information has been validated and approved by our credit and fraud prevention departments, your account information will be provided to you. Open payment term accounts are only given to customers that purchase more than $10,000 per month and have a satisfactory credit rating and at least a 60 day successful credit card or debit card account history with Quality Medical Supplies or other vendors in the healthcare industry.
Depending upon the type of account you would like to create, additional information may be requested in the form of fax or hardcopy. State and Federal regulations prohibit the sale of some items such as certain chemicals, saline, tens units, electronic stimulation devices and other items from being sold without proper documentation.
Once Quality Medical Supplies validates and approves your account request; your account information will be provided to you, your purchasing ability will be authorized, and your account will be permitted to start placing orders with Quality Medical Supplies via the website www.qualitymedicalsupplies.com or via telephone by calling 1-877-633-7759. If your account request is declined, Quality Medical Supplies will provide the account requestor with notification as to why their account request was denied. If you have further questions, please call and speak with a Quality Medical Supplies Sales Department Representative at 1-877-633-7759 and ask for assistance.
A. Yes. If the customer already has an account with Quality Medical Supplies, they may place their orders on the www.qualitymedicalsupplies.com website. The customer’s Quality Medical Supplies account provides them access to a designated Quality Medical Supplies customer account, which is located on the www.qualitymedicalsupplies.com website. On the customer account creation page of the Quality Medical Supplies website; the customer will enter and select their account, shipping and payment information which will be saved in their Quality Medical Supplies customer account. A Quality Medical Supplies customer can always place an order with Quality Medical Supplies by using a credit card or debit card, if they have an established user account. When a customer logs into the www.qualitymedicalsupplies.com website, they may browse the catalog and create a shopping cart. However, before placing your order; the customer will be required to create an account, login, and password.
Q. I don't have a Quality Medical Supplies account, can I still place an order on your website?A. Yes. Customers may press the checkout link located in the upper right hand side of the www.qualitymedicalsupplies.com website and then click on place order without an account. Continue through the following checkout pages to complete your order submission. You may also order over the telephone without an account by calling 1-877-633-7759 and speaking with a Quality Medical Supplies representative.
Q. Are certain US states or US territories not allowed to order from Quality Medical Supplies?A. Yes. Quality Medical Supplies will not ship products to the residents of Guam or Puerto Rico which is due to various state legislation issues. Quality Medical Supplies will ship products to Alaska and Hawaii via USPS ground shipping by default, or by UPS Next Day Air or UPS Second Day Air for expedited shipping requests.
Q. I am outside of the United States; can I still setup an account with Quality Medical Supplies?A.Quality Medical Supplies reviews every international order to make sure that all laws are complied with and allowed by United States law. Quality Medical Supplies also verifies that all laws are satisfied and complied with regarding shipments to the destination country. Currently Quality Medical Supplies only ships orders internationally to specific approved international customers.
Q. The charge on my credit card or debit card says
yet I ordered from Quality Medical Supplies? How can I get in contact with the Quality Medical Supplies, which I placed the order with for support and re-ordering?
A. 
owns and operates several companies within the medical and healthcare sectors. Our corporate website located at 
is an informational website and is not designed for order placement. To get in contact with Quality Medical Supplies which is the company that you setup an account with you may do either of the following:
1) You may go to the www.qualitymedicalsupplies.com website and login to your account.
2) If you cannot do option 1, please call 1-877-633-7759 and speak with a Quality Medical Supplies customer service representative by selecting option 2. Please provide the name and address which you used for one of your orders with Quality Medical Supplies, or the credit card number used for the transaction, and the estimated date of the transaction; and our customer service representatives will look up the requested information, and assist you with your request regarding your Quality Medical Supplies account.
A. Yes, Quality Medical Supplies does accept purchase orders from qualified organizations. To qualify for an “open account” the commercial customer must complete a credit application and commercial account signup packet which would be provided by our sales department to the qualified prospective account. The prospective account would need to fax the completed application and required information to 
. A sales representative and or credit representative will follow up with the commercial customer regarding their request for an open account. Open payment term accounts are only given to customers that purchase more than $10,000 per month and have a satisfactory credit rating and at least a 60 day successful credit card or debit card account history with Quality Medical Supplies or other vendors in the healthcare industry.
A.For all commercial accounts, wholesalers, re-sellers or other “open term” payment accounts the customer will be required to complete a credit application and commercial account signup packet which is available from the Quality Medical Supplies sales department. The credit application and commercial account signup packet must be completed by an authorized officer of the company. The completed credit application and commercial account signup packet may be faxed to 1-866-600-3504 or a hard copy may be mailed. After your account information has been validated and approved by our credit and fraud prevention departments, your account information will be provided to you. Open payment term accounts are only given to customers that purchase more than $10,000 per month and have a satisfactory credit rating and at least a 60 day successful credit card or debit card account history with Quality Medical Supplies or other vendors in the healthcare industry.
Depending upon the type of account you would like to create, additional information may be requested in the form of fax or hardcopy. State and Federal regulations prohibit the sale of some items such as certain chemicals, saline, tens units, electronic stimulation devices and other items from being sold without proper documentation.
Once Quality Medical Supplies validates and approves your account request; your account information will be provided to you, your purchasing ability will be authorized, and your account will be permitted to start placing orders with Quality Medical Supplies via the website www.qualitymedicalsupplies.com or via telephone by calling 1-877-633-7759. If your account request is declined, Quality Medical Supplies will provide the account requestor with notification as to why their account request was denied. If you have further questions, please call and speak with a Quality Medical Supplies Sales Department Representative at 1-877-633-7759 and ask for assistance.
A.Quality Medical Supplies provides one of the largest and most complete print catalogs in the medical distribution industry. Our catalog is available free of charge and will be shipped to any resident of the continental United States without a fee. If the requestor is outside of the continental United States a fee may apply, for shipment of our print catalog to the required destination. You may call 1-877-633-7759 to request a free copy of our medical supply and medical equipment print catalog. Please allow up to two weeks for delivery.
Q. How do I join the mailing list for promotions & special offers?A.Anyone may join the Quality Medical Supplies mailing list by filling in the online mailing list addition form, which is located on our website at
Shipping Information
Q. What are the shipping fees for standard UPS or USPS ground shipped orders?
A. Quality Medical Supplies provides free shipping on orders which are over $100 in total dollar amount, within the contiguous 48 states via UPS, USPS or FedEx ground service. For orders which are under the free shipping requirement of $100, a flat rate shipping fee of $8.50 is applied to the order for standard ground shipping. Orders destined for Alaska, Hawaii and Puerto Rico are shipped via USPS ground for the standard flat shipping fee for orders under $100, and free shipping is provided for orders over $100 via USPS ground shipping. For expedited UPS Next Day Air Delivery, UPS Next Day Saturday Delivery, and UPS 2nd Day Air Delivery an additional fee is charged.
Q. What shipping options are available to Quality Medical Supplies customers?A. Quality Medical Supplies offers the following shipping methods: UPS Ground Delivery, UPS Next Day Air Delivery, UPS Next Day Saturday Delivery, UPS 2nd Day Air Delivery, FedEx, DHL, freight and USPS Parcel Post. Orders shipped to PO boxes, Alaska, Hawaii and Puerto Rico are shipped via USPS ground shipping for the standard flat shipping fee for orders under $100, and free shipping is provided for orders over $100 via USPS ground shipping.
Q. When will my order be shipped?A. Orders placed Monday thru Friday by 10 am PST, are shipped the same business day. Shipping will not occur on weekends or holidays. Orders received during the weekend will be promptly shipped out by Quality Medical Supplies on Monday morning at 10 am PST. Exceptions to this policy include prescription required items, such as Tens, EMS, & IF electrotherapy units. In the event of a backorder customers will be notified that an item is on backorder within 48 business day hours from order placement. All customers who provided an email address will receive the tracking information for their order, on the day following shipment via an email notification. Backorder statuses are emailed to the billing address on file.
Q. Does Quality Medical Supplies provide an estimated shipping time in transit map online?A. Yes, Quality Medical Supplies utilizes more than 20 distribution centers throughout the United States. Orders are always shipped from the closest distribution center with sufficient stock levels to the requested destination. Please view our UPS time in transit map for the estimated shipment duration to your requested destination. More than 90% of our orders are delivered within 2 business days via UPS ground shipping. We have several distribution centers which are located in select areas of the country. They provide Quality Medical Supplies with the ability to consistently deliver products, with one of the shortest lead times in the industry.
Q. When I place an order through the Quality Medical Supplies Web Site, how does my order get shipped to the correct location?A. We ship to the billing address which was entered in the Bill-To section of the customer’s Quality Medical Supplies account profile or order. The customer’s billing address must pass an AVS (Address Verification System) check which is completed each time the customer places an order with Quality Medical Supplies.
Q. Can I override my Ship-To location and direct my order to arrive at a different address?A. Yes. You may call 1-877-633-7759, and speak with a Quality Medical Supplies representative. Ask the representative to fax or email you the AVS (Address Verification System) over-ride agreement form for Quality Medical Supplies. If you are requesting that an order be shipped to an address that is not the billing address for the credit card or debit card, the AVS (Address Verification System) over-ride agreement form will need to be signed and notarized by the credit card or debit card account holder.
Complete the AVS (Address Verification System) form as directed and fax the completed form back to us at 1-866-600-3504. The AVS (Address Verification System) over-ride agreement form only needs to be completed once and will be kept on file. The AVS (Address Verification System) over-ride agreement form will then be used as address verification proof for all orders which are placed by your entity with Quality Medical Supplies. Completing the AVS (Address Verification System) over-ride agreement is the only method which will allow you to ship to a specified address which is not the billing address of the credit card or debit card.
A. All customers who provided an email address will receive the tracking information for their order, on the day following shipment via an email notification. Backorder statuses are emailed to the billing address on file. If you did not receive the order status details in your email, please make sure that the email address provided in your customer account profile is correct and that you are not using a spam blocker service. If you are using a spam blocker service, please add the following email address: 
so that you may receive your invoice, tracking number and backorder status emails.
A. Yes. Large scooters, power wheelchairs, certain liquid items, palletized items, and lift chairs are charged an additional shipping fee for freight delivery, due to the oversized packaging that these products are shipped in. Some products are shipped on pallets and may require installation assistance. Quality Medical Supplies does not provide on site delivery or installation for any products. Special arrangements may be requested by calling customer service at 1-877-633-7759 and requesting special bulk or freight item delivery arrangements.
Shipping Information
Q. What methods of payment does Quality Medical Supplies accept?
A. Currently residential customers without “open term” commercial accounts must pay for their orders via Visa, MasterCard, Discover, Diner’s Club, JCB or American Express for their purchases. Commercial accounts and other resale accounts (once approved via a credit application and commercial account signup packet review) may be extended net 30 or net 60 day terms (if the monthly minimum volume requirement is met); and may pay for their invoices via ACH, EFT, bank wire, or certified check in addition to the other payment method options listed above.
Q. Does Quality Medical Supplies accept purchase orders?A. Commercial accounts, Select Government organization, and Select Universities and Colleges may place orders via the use of purchase orders (once approved via a credit application and commercial account signup packet review) may be extended net 30 or net 60 day terms by Quality Medical Supplies; and may pay for their invoices via ACH, EFT, bank wire, or certified check in addition to the other payment method options listed above. We do not accept purchase orders from Quality Medical Supplies customer accounts that have not provided a credit application and commercial account signup packet which has been approved by our credit department. All purchase orders which are received from un-authorized companies without a valid Quality Medical Supplies account which is authorized to submit purchase orders will be rejected.
Q. Does Quality Medical Supplies accept Medicare or other insurance payments?A. No. Quality Medical Supplies does not accept any 3rd party billing methods at the present time. In the spring of 2009 Quality Medical Supplies will begin accepting private insurance and Medicare as payment. Quality Medical Supplies will also bill any supplemental insurance companies if necessary, provided the specific insurance company is listed within our authorized insurance companies list. Currently our customers without “open term” accounts must pay for their orders via Visa, MasterCard, Discover, Diner’s Club, JCB or American Express for their purchases. Customers may then submit their invoice as proof of payment for their goods to their respective insurance provider. Quality Medical Supplies makes no guarantees that the items the customer purchases are subject to reimbursement.
Q. Is the total price shown on the order confirmation page, the same as what will appear on my account statement?A. For standard orders the answer is yes. The total price column adds estimated item charges, sales tax, freight, and uses the commercial customer’s contracted price, if applicable. The total actual price to be reconciled may vary if purchasing through contractual methods, or if the order is to be shipped via expedited shipping. For the exact amounts, you may review the order history section within your Quality Medical Supplies website account or you may call and speak with a Quality Medical Supplies Customer Service Representative by dialing 1-877-633-7759. A revised receipt is emailed to the customer after they have requested expedited shipping which will include the total for the entire order including the requested expedited shipping.
Q. The charge on my credit card or debit card says yet I ordered from Quality Medical Supplies? How can I get in contact with the Quality Medical Supplies, which I placed the order with for support and re-ordering?
A. owns and operates several companies within the medical and healthcare sectors. Our corporate website located at is an informational website and is not designed for order placement. To get in contact with Quality Medical Supplies which is the company that you initially setup an account with you may do either of the following:
1) You may go to the www.qualitymedicalsupplies.com website and login to your account.
2) If you cannot do option 1, please call 1-877-633-7759 and speak with a Quality Medical Supplies customer service representative by selecting option 2. Please provide the name and address which you used for one of your orders with Quality Medical Supplies, or the credit card number used for the transaction, and the estimated date of the transaction; and our customer service representatives will look up the requested information, and assist you with your request regarding your Quality Medical Supplies account.
Medicare, Medicaid & Insurance Payment Information
Q. Does Quality Medical Supplies accept Medicare for payment?
A. No. Quality Medical Supplies does not accept any third party billing methods at the present time. In the fall of 2010 Quality Medical Supplies will begin accepting private insurance and Medicare as payment. Quality Medical Supplies will also bill any supplemental insurance companies if necessary, provided the specific insurance company is listed within our authorized insurance companies list. Currently our customers without “open term” accounts must pay for their orders via Visa, MasterCard, Discover, Diner’s Club, JCB or American Express for their purchases. Customers may then submit their invoice as proof of payment for their goods to their respective insurance provider. Quality Medical Supplies makes no guarantees that the items the customer purchases are subject to reimbursement.
Q. Does Quality Medical Supplies accept Medicaid for payment?A. No, Quality Medical Supplies does not accept any payments via the Medicaid system at the present time.
Product Information & Product Requests
Q. Request MSDS sheets or specific product information?
A. MSDS sheets are available directly from the manufacturer of the referenced product, Quality Medical Supplies does not provide MSDS sheets to customers. You may contact their customer service department to request your copy of an MSDS sheet for a specific product.
Q. Does Quality Medical Supplies provide information concerning recalled products?A. Quality Medical Supplies does provide information on recalled products and replacement details to affected customers via email and or telephone notification. Quality Medical Supplies takes patient care seriously and always provides recalled product information to customers upon receipt and arrangements are always made to replace the affected items.
Q. Not finding an item in our inventory that you would like to purchase? Use this form to submit an inventory addition request.A. If we carry the manufacturer's items and you do not see a specific product code online, we may have the item in our offline database. We will check to see if the item is available and we will add the item to our inventory, if possible. Please call 1-877-633-7759 and select option 2. Please provide the Quality Medical Supplies customer service representative with the manufacturer’s name and the reference number or re-order number for the requested item, which is available on the product’s packaging. Most requested items are added by our IT department to our inventory for order placement within 24 hours of a customer request.
Q. Not finding a manufacturer's products in our inventory, that you would like to purchase? Use this form to submit a manufacturer product line addition request.A. Please call 1-877-633-7759 and select option 2. Please provide the Quality Medical Supplies customer service representative with the manufacturer’s name for the requested item. Most manufacturers’ product lines are added to our inventory for ordering within 24 hours by our purchasing and IT departments. Our purchasing department will check to see if we have access to the requested product, and if so our IT department will add the request manufacturer’s product line to our inventory.
Return Information & Return Requests
Q. How do I return a product to Quality Medical Supplies?
A. Before returning an item to Quality Medical Supplies the customer should request a return authorization number and the return instructions from the Quality Medical Supplies returns department. The customer may either email or call Quality Medical Supplies and speak with a returns department representative by calling 1-877-633-7759. Ask the returns department representative for a return authorization number and the return instructions for the product(s) which you will be returning.
Write the Return Authorization number on the outside of the brown shipping box which you are returning, it should be the box that you received the initial shipment in. Do not write on any actual product packages or boxes, as they need to be re-sold. Any actual product packages or boxes which are written on or have been defaced or damaged in any way will not be eligible for return credit.
Returns made without a Return Authorization Number will be returned to the sender and will be charged a $20 return shipping fee. The customer must ship the returned items to our returns location with the return authorization number on the outside of box. The return address is: 
or to an alternate Quality Medical Supplies distribution center which has been designated to receive a specific return shipment for return.
A. Quality Medical Supplies will provide full refund credit for the purchase price of the items returned, for the following situations: products that are defective or damaged at the time you receive them, products not supplied in accordance with your order (the customer did not order the item number(s) which they received) or items which were incorrectly ordered by the customer. All returned items must be in the original unit of measure provided originally by Quality Medical Supplies to the customer and be in new, un-used, and resalable condition. All returns must be received back at the Quality Medical Supplies returns location within 30 days of order placement to qualify for our money back return policy.
Orders that are subject to a 30 day defective item replacement warranty and are not available for our money back refund credit include: special order products, products obtained via a discounted quote or accommodation, discontinued products; products that have been personalized or customized, including without limitation, third-party purchase.
Items in-eligible for return to Quality Medical Supplies for credit are as follows: items not purchased from Quality Medical Supplies, refrigerated or temperature controlled products, products that are outdated, shelf-worn, expired, used, opened, have damaged or incomplete manufacturer packaging or are past 30 days from date of order placement; are classified as unsuitable for return to stock and resale as new by Quality Medical Supplies, and are therefore in-eligible for return to Quality Medical Supplies. Quality Medical Supplies cannot and does not arrange for the treatment or disposal of mercury. Please consult your local waste control facility.
Once the returned items are received at our return location, the customer will be credited for the purchase price of the returned items. If applicable, the initial shipping fee of $8.50 will be deducted from the return credit issued. Orders that were shipped via free shipping, meaning orders over the free shipping dollar amount are also subject to the $8.50 non-refundable shipping fee; if the returned item deduction makes the net order dollar amount less than the required dollar amount for free shipping. Any orders that are returned to our returns address without a Quality Medical Supplies issued return authorization number will be refused delivery at our returns location and will be returned to the sender.
If a package is delivered by the carrier to the Quality Medical Supplies designated returns location and Quality Medical Supplies was unable to prevent the delivery of the package by the carrier, then the customer who returned the package will be charged a $20 return to sender fee. Orders that are returned after 30 days from order placement will also be returned to the sender, and will be charged a $20 return to sender fee. All returned items must be in the original unit of measure provided originally by Quality Medical Supplies to the customer and be in new, un-used, and resalable condition. All returns must be received back at the Quality Medical Supplies returns location within 30 days of order placement to qualify for our money back return policy.
A. Returns must be received within 30 days of order placement. Refunds will not be issued for items returned after 30 days from order placement. We require that the customer pre-pay all return shipping costs, unless there was error on the part of Quality Medical Supplies. CODs for return shipments will not be accepted. If Quality Medical Supplies did commit an error in your shipment, the incorrectly shipped items will be picked up from your location free of charge, by our preferred shipping carrier. The correct items will then be re-shipped to the customer at no charge. All returned items must be returned to Quality Medical Supplies in brown shipping boxes with clearly marked return authorization numbers, if a return authorization number is not present; Quality Medical Supplies will refuse delivery and the package will be returned to the sender. If the package is delivered without a return authorization number the customer will be charged a $20 return shipping fee. Credit cannot be provided for orders that are returned without a return authorization number.
Q. Can I return hazardous materials?A. Return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with DOT regulations governing the transportation of hazardous materials and any other applicable requirements. USPS does not allow for any flammable items to be shipped using their services. Flammable items must be returned via ground services as they cannot be shipped via any air shipping methods including UPS, FedEx, DHL and USPS.
Q. Does Quality Medical Supplies have a Freight Claim Policy in force?A. Yes, Quality Medical Supplies takes great care in packing your order; however, occasional damage or shortages are unavoidable. As soon as you receive a Quality Medical Supplies shipment, carefully unpack and inspect it. If the shipping box appears severely damaged by the shipper, do not accept the shipment and tell them to return the package to the sender, and contact our customer service department at 1-877-633-7759 to report the damaged shipment and request that another shipment be sent out by Quality Medical Supplies at no charge on the same day of the notification, time permitting. A return authorization number will be emailed to the customer, after the issue has been reviewed by a Quality Medical Supplies customer service representative. The customer should write the return authorization number on the outside of the brown shipping box which is being returned, which should be the box that you received the initial shipment in. The customer should not write on any actual product packages or boxes, as they need to be re-sold. Quality Medical Supplies will pay for the return shipment of the item back to Quality Medical Supplies, and a pick-up order will be scheduled with the shipping carrier that initially delivered the package to the customer. The shipping carrier will pickup the damaged package from the customer within 7-10 business days, from the date the damaged items are reported to Quality Medical Supplies.
Q. Request product repair for an item received more than 30 days prior?A. Quality Medical Supplies does not provide any warranty support outside of our 30 day money back guarantee policy. However all manufacturer warranties are in tact for all products which we distribute. Therefore, you may contact the manufacturer’s customer service department directly. The manufacturer’s telephone number is normally clearly printed on their product packaging. You may then request that the manufacturer issue and support a warranty claim for the specific product which you are experiencing a problem with. The respective manufacturer will handle and be responsible for all warranty claims outside of the 30 day from order placement return policy. As a distributor, Quality Medical Supplies does not offer a warranty, either expressed or implied, for any products in our inventory. Quality Medical Supplies provides valid manufacturer warranties for all items in our inventory to our customers, unless the product warranties are excluded specifically by the respective manufacturer.
Getting in touch with Quality Medical Supplies
Q. Is there a phone number that I can call for help?
A. For sales, product information, or order support between the hours of 7:00 am PST and 3:30 pm Pacific Standard Time, Monday thru Friday please dial 1-877-633-7759.
Q. Can I email my questions to Quality Medical Supplies?A. Yes, for product information and sales-related questions, you may email your message to: and a Quality Medical Supplies customer service representative will be happy to assist you with your request.
For technical questions regarding the use of this site, you may email your message to: 
and a Quality Medical Supplies IT department employee will be happy to assist you with your request.
A. Yes, you may mail them to the address listed below. 
A. You may call 1-877-633-7759, select option 1 and inform the sales representative that you would like to request that a field sales representative visit your business. A field sales representative is only available for customers that will purchase a minimum volume of $20,000 worth of medical supplies or medical equipment per month.
Q. How does a customer or patient submit a grievance, complaint or concern to Quality Medical Supplies?A. The customer or patient may submit their grievance, complaint or concern to Quality Medical Supplies via email, print mail or the telephone.
Via Email: complaints@qualitymedicalsupplies.com
Via Print Mail:
Via Telephone: Dial 1-877-633-7759 and ask for a customer service representative to discuss their grievance, complaint or concern. The Quality Medical Supplies employee with whom they are speaking will enter their complaint into the internal customer or patient grievance, complaint or concern log.
